Service Desk / Help Desk

Service Desk / Help Desk

Service Desk / Help Desk

Solutions for customer or user support, internal or external, that have problems in the management of products or services

According to ITIL, the definition of a Service Desk is –  a communication center that provides a single point of contact between users and IT Service Management. Tasks include handling incidents and requests, and providing an interface for other ITIL processes. The primary functions of the Service Desk are incident control, life cycle management of all service requests, and communicating with the customer. The purpose of a service desk is to ensure that users receive appropriate help in a timely manner

C.H. Ostfeld has a distribution agreement with BMC Software for Footprints, Track-it! and RemedyForce and with ITRP. The staff dedicated to technical support are certified by BMC Software, VMware and AirWatch Wandera. They also passed the ITIL V3 certification.
C.H. Ostfeld offer to interested companies and organizations, a complete service for the fullfilment of an Help Desk and Service solution.

The solutions provided are:

Track-it!
Footprints Service Core
RemedyForce
Itrp