FootPrints Service Core

FootPrints Service Core

IT service management for mid-size organizations

This tour (from BMC web site) shows how FootPrints Service Core can effectively deliver IT and business services using popular self-help capabilities, an extensive knowledge base, powerful analytics, and more. (1:30)

BMC FootPrints 12 is easy to own, use and extend. Create personalized working experiences for your employees and IT that increase their productivity. Administrators can quickly configure end-to-end business services for IT and beyond. BMC FootPrints integrates easily with other systems such as BMC Client Management, Active Directory, any SQL Database, and more. With configurable capabilities that streamline the automation of service delivery, FootPrints improves employee satisfaction and IT’s reputation with your business users.

Incident and problem management
Easily initiate, route, track, and manage incidents—no programming required.

Knowledge management
Create a searchable inventory of common issues and their resolutions.

Executive dashboards and business analytics
Increase uptime and compliance by instantly monitoring key metrics, including adherence to service level agreements (SLAs).

Visualization and reporting
Easily and quickly automate processes, solve issues, and communicate with the business by using tools like the drag-and-drop visual workflow builder, impact analysis, and real-time report building..

Mobile access
Conveniently access a full range of functions from any device.

Strong user community
Enjoy a strong, collaborative user community who can provide expertise online and face-to-face.

Download Footprints Service Core documentation

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Asset Management

Asset Management

Asset Management of a company

The IT asset management can take time and budget. Insufficient management of hardware and software configuration can affect up to 80% on the entire life cycle of the computer, and together with a number of hardware and software  management tools can become an expensive cost. BMC Software solutions, BMC Client Management, Discovery and BMC Track-It!, together with the Snow Software solutions, face this kind of need.
Our sales and technical staff, are certified  by BMC Software. They also passed the ITIL V3 certification.

The solutions provided are:

BMC Client management
BMC Discovery
Track-it!
Snow Software

Service Desk / Help Desk

Service Desk / Help Desk

Solutions for customer or user support, internal or external, that have problems in the management of products or services

According to ITIL, the definition of a Service Desk is –  a communication center that provides a single point of contact between users and IT Service Management. Tasks include handling incidents and requests, and providing an interface for other ITIL processes. The primary functions of the Service Desk are incident control, life cycle management of all service requests, and communicating with the customer. The purpose of a service desk is to ensure that users receive appropriate help in a timely manner

C.H. Ostfeld has a distribution agreement with BMC Software for Footprints, Track-it! and RemedyForce and with ITRP. The staff dedicated to technical support are certified by BMC Software, VMware and AirWatch Wandera. They also passed the ITIL V3 certification.
C.H. Ostfeld offer to interested companies and organizations, a complete service for the fullfilment of an Help Desk and Service solution.

The solutions provided are:

Track-it!
Footprints Service Core
RemedyForce
4me

Consulting services

Consulting services

Within the our solutions we offer  pre and post sales consulting services.

Our technical staff are constantly updated and trained about distributed software products and they are able to support and manage all the problems found by the clients.
Our pre-sales services also include the presentation of focused demo according to customer needs.
A dedicated technical support is available for after-sales service.  Customers can contact it by phone, email or web  and receive assistance in a timely manner. C.H. Ostfeld specialists offer remote assistance or at the customer site.
“Tailored” support  and maintenance agreements  are provided.

We are Vmware Mobility Enterprise Solution Provider and Professional Service Partner.

Thanks to our VMware certified technical and sales staff we will meets the customers’ needs and we provide architectural, functional and technical consulting services and implementation of the solution.

The staff dedicated to technical support are certified by BMC Software  and Wandera. They also passed the ITIL V3 certification.