FootPrints Service Core

FootPrints Service Core

IT service management for mid-size organizations

This tour (from BMC web site) shows how FootPrints Service Core can effectively deliver IT and business services using popular self-help capabilities, an extensive knowledge base, powerful analytics, and more. (1:30)

BMC FootPrints 12 is easy to own, use and extend. Create personalized working experiences for your employees and IT that increase their productivity. Administrators can quickly configure end-to-end business services for IT and beyond. BMC FootPrints integrates easily with other systems such as BMC Client Management, Active Directory, any SQL Database, and more. With configurable capabilities that streamline the automation of service delivery, FootPrints improves employee satisfaction and IT’s reputation with your business users.

Incident and problem management
Easily initiate, route, track, and manage incidents—no programming required.

Knowledge management
Create a searchable inventory of common issues and their resolutions.

Executive dashboards and business analytics
Increase uptime and compliance by instantly monitoring key metrics, including adherence to service level agreements (SLAs).

Visualization and reporting
Easily and quickly automate processes, solve issues, and communicate with the business by using tools like the drag-and-drop visual workflow builder, impact analysis, and real-time report building..

Mobile access
Conveniently access a full range of functions from any device.

Strong user community
Enjoy a strong, collaborative user community who can provide expertise online and face-to-face.

Download Footprints Service Core documentation

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BMC Discovery o ADDM

BMC Discovery o ADDM

Mantenere aggiornate e sotto controllo le informazioni riguardanti i cespiti e le loro correlazioni e’ una necessita’ spesso non facile da gestire.
La mappatura delle applicazioni dipende da una puntuale verifica degli asset.
Senza una visibilita’ degli asset le decisioni nei data center si basano su tentativi.
Non si possono fissare priorita’, consolidare dati e sapere quali asset supportano quale parte di attivita’ se non in via ipotetica.
La “discovery” delle applicazioni e la mappatura delle relazioni sono correlate e devono basarsi su informazioni univoche e affidabili

BMC Discovery (ex BMC Atrium Discovery e Dependency Mapping o ADDM) crea una dinamica, olistica visualizzazione di tutti gli asset del data center e le relazioni tra loro, dando all’IT una visibilita’ determinante su come gli asset supportano il business. Ogni scansione ricerca le informazioni e le correlazioni di tutto il software, hardware, network, storage, e versioni, fornendo all’ IT il contesto necessario a creare una mappa delle applicazioni da ogni singola informazione raccolta.

In questo modo l’IT e’ in grado in pochi minuti di avere un quadro completo e accurato al 100% della mappa delle applicazioni in meno di 15 minuti. Puo’ cosi’ ottimizzare la capacita’, garantire una maggiore sicurezza, migliorare i servizi, gestire i cambiamenti e la gestione dei “problem”.

Scarica il Documento

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Network Management Tools

Network Management Tools

Solution that automates asset discovery and application dependency mapping.

C.H. Ostfeld has a distribution agreement with BMC Software  for a solution that creates a dynamic, holistic view of all data center assets and the  relationships between them, giving IT crucial visibility into how the assets support  the business.

The solution provided are:

BMC Discovery

 

 

Asset Management

Asset Management

Asset Management of a company

The IT asset management can take time and budget. Insufficient management of hardware and software configuration can affect up to 80% on the entire life cycle of the computer, and together with a number of hardware and software  management tools can become an expensive cost. BMC Software solutions, BMC Client Management, Discovery and BMC Track-It!, together with the Lansweeper and  Snow Software solutions, face this kind of need.
Our sales and technical staff, are certified  by BMC Software. They also passed the ITIL V3 certification.

The solutions provided are:

BMC Client management
BMC Discovery
Track-it!
Lansweeper
Snow Software

Service Desk / Help Desk

Service Desk / Help Desk

Solutions for customer or user support, internal or external, that have problems in the management of products or services

According to ITIL, the definition of a Service Desk is –  a communication center that provides a single point of contact between users and IT Service Management. Tasks include handling incidents and requests, and providing an interface for other ITIL processes. The primary functions of the Service Desk are incident control, life cycle management of all service requests, and communicating with the customer. The purpose of a service desk is to ensure that users receive appropriate help in a timely manner

C.H. Ostfeld has a distribution agreement with BMC Software for Footprints, Track-it! and RemedyForce and with ITRP. The staff dedicated to technical support are certified by BMC Software, VMware and AirWatch Wandera. They also passed the ITIL V3 certification.
C.H. Ostfeld offer to interested companies and organizations, a complete service for the fullfilment of an Help Desk and Service solution.

The solutions provided are:

Track-it!
Footprints Service Core
RemedyForce
4me

Consulting services

Consulting services

Within the our solutions we offer  pre and post sales consulting services.

Our technical staff are constantly updated and trained about distributed software products and they are able to support and manage all the problems found by the clients.
Our pre-sales services also include the presentation of focused demo according to customer needs.
A dedicated technical support is available for after-sales service.  Customers can contact it by phone, email or web  and receive assistance in a timely manner. C.H. Ostfeld specialists offer remote assistance or at the customer site.
“Tailored” support  and maintenance agreements  are provided.

We are Vmware Mobility Enterprise Solution Provider and Professional Service Partner.

Thanks to our VMware certified technical and sales staff we will meets the customers’ needs and we provide architectural, functional and technical consulting services and implementation of the solution.

The staff dedicated to technical support are certified by BMC Software  and Wandera. They also passed the ITIL V3 certification.

BMC Software

BMC Software

BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. The Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization—allowing customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than 10,000 customers worldwide including 82 percent of the Fortune 500.

Open/Close all the descriptions

Track-It!

The most widely used Help Desk software in the world

Help Desk Automation
Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.
Knowledge Base
Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.
Improved Efficiency
Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.

Out of the box, Track-It! IT Help Desk Software includes everything you need to improve your Help Desk and Asset Management operations today.

  • IT Help Desk / Facilities Management / HR Management
  • Asset Management
  • Change Management
  • Self-Service Portal
  • Software License Management
  • Mobile Help Desk
  • Knowledge Management
  • Scheduled & E-mailed Reports
  • Dashboards and Analytics
  • Purchasing
  • Training
  • Library

Footprints Service Core

IT service management for mid-size organizations

BMC FootPrints 12 is easy to own, use and extend. Create personalized working experiences for your employees and IT that increase their productivity. Administrators can quickly configure end-to-end business services for IT and beyond. BMC FootPrints integrates easily with other systems such as BMC Client Management, Active Directory, any SQL Database, and more. With configurable capabilities that streamline the automation of service delivery, FootPrints improves employee satisfaction and IT’s reputation with your business users. With little to no technical skill you can:

  • Improve efficiencies by simplifying and automating routine tasks.
  • Reduce total cost of ownership by enabling users to resolve common issues on their own.
  • Improve satisfaction with an easy-to-use interface and mobile capabilities.
  • Maintain compliance as you document, record, and centralize IT tasks.
  • Create business value and reduce risk with better visibility into the IT environment.

FootPrints Service Core improves user satisfaction and increases productivity to help your IT department deliver more value to your business.

IT service and asset management in one integrated solution
FootPrints Service Core improves user satisfaction and increases productivity to help your IT department deliver more value to your business.
Incident and problem management
Easily initiate, route, track, and manage incidents—no programming required.
Knowledge management
Create a searchable inventory of common issues and their resolutions.
Executive dashboards and business analytics
Increase uptime and compliance by instantly monitoring key metrics, including adherence to service level agreements (SLAs).
Visualization and reporting
Easily and quickly automate processes, solve issues, and communicate with the business by using tools like the drag-and-drop visual workflow builder, impact analysis, and real-time report building.
Mobile access
Conveniently access a full range of functions from any device.
Strong user community
Enjoy a strong, collaborative user community who can provide expertise online and face-to-face.

BMC Client Management

It automates management of your IT assets to help control costs

BMC Client Management automates management of your IT assets to help control costs, maintain compliance, and reduce financial risks.

Seamlessly automate processes and effectively manage clients with BMC Client Management 12.1, a comprehensive set of capabilities that enable you to discover, configure, manage, and secure all of your IT end points.

  • Pass software audits with ease
  • Reduce data vulnerabilities and financial risk through automated software patching
  • Know what you have – confidently discover all your clients and edge devices
  • Intelligently manage your software entitlements – don’t over deploy and don’t over spend
  • Enjoy turnkey integration with multiple BMC service desk solutions

Manage IT clients from receipt to retirement
Easily automate processes and effectively manage the full range of IT assets while also delivering—and communicating—overall business value.
Discovery and inventory
Automate inventory tracking to help guide investment decisions, reduce manual processes, and maintain compliance.
OS and application deployment, patch management
Easily deploy, migrate, and patch software to ensure that all systems are secure and up-to-date.
Policy compliance
Reduce the hassle associated with monitoring IT assets and defining policies, and provide auditors with records of compliance levels from a centralized console. Client Management is a Security Content Automation Protocol (SCAP) v1.2 validated product.
Software license management
Reduce costly audit failures by understanding software license usage and the associated financial liabilities.
Remote management
Identify and resolve PC issues without leaving your desk.
Power management
Reduce PC energy consumption and track ROI and TCO.
Device management
Define and enforce usage policies, including what content is available for upload and download, and keep track of events and activity across all assets.

BMC Discovery

Solution that automates asset discovery and application dependency mapping

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.

Accurately map applications in minutes:
•    Reduce service outages with predictable change and configuration management
•    Start mapping from any piece of information—software, hardware, network, storage
•    Improve security operations with inventory documentation to meet compliance requirements
•    Plan for cloud and confidently retire or consolidate assets by understanding dependencies and business impact

RemedyForce

Modern IT Service Management built on Salesforce App Cloud

BMC Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed digital service management

that empowers users and accelerates the business, with minimal capital investment.
Built with speed and flexibility in mind

  • Comprehensive functionality: Incident, problem, change, service level management, self-service, discovery and asset management
  • Social, mobile, modern access: With the Salesforce 1 platform, solve incidents, submit approvals, and crowdsource information via Chatter or chat
  • Intuitive dashboards and reporting: Resolve 90% of IT issues on the first call; show key business metrics in real time
  • Configuration not customization: Deploy new technologies and services without coding or scripting, using existing Salesforce staff
  • No software or hardware to install or manage: Seamless upgrades twice a year with simple, value-based pricing